General Questions
Q: What is Findbooker? A: Findbooker.com is an online platform where you can purchase a wide variety of books, including fiction, non-fiction and more. We aim to provide an exceptional shopping experience with competitive pricing and fast delivery.
Q: Do you have a physical store? A: No, we are an exclusively online bookstore, allowing us to serve customers across the United States.
Ordering & Payments
Q: How can I place an order? A: To place an order, browse our catalog, select the books you wish to purchase, and add them to your cart. When ready, proceed to checkout and follow the instructions to complete your order.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, Maestro, Discover), PayPal.
Q: Can I cancel or modify my order? A: Yes, you can cancel or modify your order before it is shipped. Contact our customer support team as soon as possible to make changes.
Shipping & Delivery
Q: Where do you ship? A: We currently ship to all 50 states in the United States. International shipping is not available at this time.
Q: How much does shipping cost? A: Free shipping for all orders
Q: How long will it take to receive my order? A: Orders are typically processed within 1-2 business days. Delivery times depend on your location and chosen shipping method but usually range from 2-5 business days.
Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. Use this number to track your package through the carrier’s website.
Returns & Refunds
Q: What is your return policy? A: We accept returns within 30 days of delivery for most items. Books must be in their original condition. Return shipping costs may apply unless the item is defective or incorrect.
Q: How can I request a refund? A: To request a refund, contact our customer support team with your order details and the reason for the return. Once we receive and inspect the returned item, we will process your refund.
Q: How long does it take to receive a refund? A: Refunds are typically processed within 5-7 business days after we receive your returned item. The exact timing depends on your payment method and financial institution.
Account & Privacy
Q: Do I need an account to place an order? A: No, you can check out as a guest. However, creating an account allows you to save your information for faster checkout, view order history, and track your shipments.
Q: How do you protect my personal information? A: We use industry-standard encryption and security measures to protect your data. For more details, please review our Privacy Policy.
Q: How can I reset my password? A: To reset your password, click on the “Forgot Password” link on the login page and follow the instructions to create a new password.
Customer Support
Q: How can I contact customer support? A: You can reach our customer support team via email at info@findbooker.com or call us at +1(442)272-6594. Our support hours are Monday through Friday, 8am – 5pm PST
Q: Do you offer gift cards? A: No, we do not offer gift cards
If you have any other questions, please don’t hesitate to contact us. We’re here to help!