Return & Refund Policy for Findbooker
1. Return Eligibility
We accept returns for physical books under the following conditions:
- The return request is made within 30 days of the delivery date.
- The book is in its original condition, unused, and free from damage.
- All accompanying materials, such as receipts or proof of purchase, are included.
2. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Customized or personalized books
- Opened or used physical books
3. Return Process
To initiate a return:
- Contact our customer support team at info@findbooker.com or +1(442)272-6594 with your order details.
- Once your return request is approved, we will provide a return shipping label or instructions for returning the item.
- Pack the book securely to prevent damage during transit.
Return Shipping Costs:
- If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping costs.
- Restocking fee – No cost
4. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If approved, refunds will be processed as follows:
- Refunds will be issued to the original payment method used at checkout.
- Please allow 5-10 business days for the refund to reflect in your account.
Partial Refunds:
Partial refunds may be granted for:
- Items returned in a condition different from the original.
- Returns initiated after the 30-day window but within 45 days (subject to approval).
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. Provide photographic evidence of the damage, and we will replace the item or issue a full refund, including shipping costs.
7. Contact Us
For any questions or concerns about this policy, please contact us:
- Email: info@findbooker.com
- Phone: +1(442)272-6594
- Address: 550 Hans Ave, Mountain View, CA 94040 US
We reserve the right to update or modify this policy at any time without prior notice. Please check this page regularly for updates.